JPMorgan Chase Operations Digital Experience Strategy

In my current role at JPMorgan Chase & Co, I have been working on a number of key strategic initiatives to transform the technology used by Chase’s Operations employees, of which the largest group is the 38,000 contact center specialists spread across three countries.

This work encompasses three specific initiatives, one of which involved a six month discovery process touring 10 different operations centers and speaking to over 1,000 individual users and over 200 stakeholders.

Unfortunately, due to the disclosure terms set by the firm, I’m unable to discuss my work online, so please reach out and set up some time to learn more about what I’ve been up to over the past two years.